Service Corporation International and its subsidiaries (including regional entities operating under the Dignity Memorial® or other brands) ("SCI") are committed to respecting the privacy of our clients and website visitors in a manner that would be expected of a leading provider of funeral, cemetery, and related services. We value our relationships with existing and prospective clients, and recognize that an essential element of those relationships is the trust and confidence of the individuals and families we serve.
Information We Collect
Contact and Content Upload Information. When you sign up for an account, we collect your personal account information, including name, email address, zip code, and phone number. When you contact us using one of our online contact forms, we receive the messages you send as well as the personal information you provide. If you upload any images, written content, or other computer files ("User Content") to the Site, we also receive any personal information you submit at the time.
Invitees. If you register for an account through the Site, you may invite others to access information associated with your account and to submit information and upload User Content to your account. We use information you provide about invitees to send them an invitation as directed by you.
Note that we cannot be responsible for any use, dissemination, copying, modification, or deletion by invitees of information or User Content associated with your account.
Transactional and Preference Information. We generate, collect, and maintain information about you as necessary to offer and provide products and services to you. This includes transactional information that you provide for payment purposes, such as shipping address, billing address, e-mail address, and credit card or bank account information. We also may receive information (but not payment card information) concerning your transactions with some of our affiliates and business partners whose funeral, cremation, or other time-of-death services and related products may be made available via a link from the Site. When you indicate preferences and make selections using our planning tool, we also collect and use that information to enhance your use of the Site.
Log Data. When you access and use our Site, we may automatically record information concerning your activity on the Site. This may include your IP address or other identifier, your browser type, the types of information you search for and view on our Site, locale preferences, and your mobile carrier. If you arrived at our Site by clicking on an advertisement or promotion on another website, we may also take note of the web page you visited before you came to our Site.
Third-Party Advertising and Analytics. We may use third-party advertising services to serve ads when you visit our Site, and we use third-party analytics services to help us understand and improve the usage of our Site and the effectiveness of our marketing efforts. These services currently include but may not be limited to: Google Analytics, Google DoubleClick, Adobe Analytics, Silverpop, and ExactTarget. In some situations, we permit the third-party companies providing these services to set and access cookies (or similar data tools, such as "pixel tags" or "web beacons") through our Site and our marketing e-mail. These companies may use your IP address or an anonymous identifier as well as certain information from your browser, together with other non-personal information about your visits to our Site and other websites, in order to provide advertisements about products and services of interest to you on our Site and other websites and/or to provide analytical information for our Site and other websites. We do not permit our third-party service providers to collect information from this Site for other websites other than as described in this paragraph and in the "Social Media Features" section below.
If you would like more information about advertising networks, including choices about the use of information by Google and other companies for multi-site advertising purposes, go to http://www.networkadvertising.org/ and http://www.networkadvertising.org/choices/. Also, Google offers a Google Analytics browser add-on (designed to be compatible only with certain browsers) to provide website visitors the ability to prevent their data from being collected and used by Google Analytics. That add-on may be obtained here: https://tools.google.com/dlpage/gaoptout?hl=en; and other privacy controls are available here: http://www.google.com/analytics/learn/privacy.html. You may opt-out of the use of certain cookies by Adobe on its customers' sites for analytics and advertising purposes, by using this link: http://www.adobe.com/privacy/opt-out.html.
Other Websites. If you choose to link your account on this Site with your Facebook or other social media account, we may receive limited information associated with that other account (as further addressed below). In addition, as stated above, we may receive limited information regarding your transactions with our affiliates and business partners whose funeral-related products and services may be made available via a link from the Site. In other respects, we do not collect personal information about your online activities on third-party websites or online services.
Linked Accounts. If the Site permits you to create an account on this Site using your login information from your account on Facebook or another social media site, and you choose to do so, we will use such login information to access and collect the information that the social media site permits us to access so that we can create your account on this Site and so that you can more easily connect to your family and friends.
How We Use Personal Information
We use personal information to facilitate your planning purposes and provide you with quality services, to carry out requested transactions, and to improve our Site, our services, and related offerings. We may use some of the information that we collect concerning you in order to present you with information concerning products or services that may be of interest, and we may share that information within our family of affiliates. We also may use zip codes or other information to advise you concerning products and services that may be of interest to you based on geographic location (such as nearby funeral homes and related service providers).
As described above, we will share information and User Content associated with your account with individuals whom you invite to access and add to such information and User Content.
We may also provide personal information to third-party service providers who assist us in providing products and services to you. We require that those providers use personal information only for that purpose, and we also require assurances that they will appropriately protect personal information entrusted to them.
In addition, we may retain and use communications, transaction details, your IP address, and identifying information in order to maintain audit trails for security purposes.
Social Media Features
The Site may include social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our Site. If you utilize any of these features, the third-party social media website may collect your IP address and information about which page you are visiting on the Site, and they may set a cookie to enable the feature to function properly. Actions you take in connection with our social media features may be reflected in a manner visible to others; for example, if you "Like" us on Facebook, others may be able to see that you have done so.
Protecting Personal Information
We are committed to maintaining the security of personal information. We employ reasonable security measures to secure and protect the information we receive. Please remember, though, that neither the Internet nor any method of electronic transmission or storage is 100% secure.
We disclose personal information as necessary to operate our business, such as in connection with providing services to you or processing your transactions. We also may disclose information concerning you if required to do so by law or if we believe that such action is necessary to comply with a legal obligation or to protect and defend our rights or property, or those of others. In addition, we may share anonymous information aggregated to reflect Site traffic volume, average time spent on a Site, pages viewed, and other such parameters with our affiliates, business partners, advertisers, consultants, or other persons or entities for any legitimate business purpose.
Sales, Mergers, and Acquisitions
In the event of a sale or other transfer of ownership of one of our business units to a third party (whether by private sale, through operation of law, as part of a divestiture plan, or otherwise), we will provide personal information and transaction history associated with that business unit to the persons and entities assuming control of the business unit.
No Use by Children Under the Age of 18
The Site is not intended for use by minors under the age of 18. If you are under the age of 18, you may not use our Site. If we believe that any information has been posted by a minor under the age of 18, we will promptly delete that information. Parents may contact us using the methods set forth below to request that information concerning their child be removed from our Site.
How to Contact Us
Customer questions, comments and feedback are very important to us. For privacy-related issues, click here to contact us via e-mail, or write to us at: Service Corporation International, 1929 Allen Parkway, Houston, Texas 77019.
Your California Privacy Rights
Under California's "Shine the Light" law, California residents who provide personal information in connection with purchasing products or services from us may make a request concerning personal information, if any, that we have shared with other businesses for their own direct marketing purposes. Such a request may be made by sending an e-mail message to firstname.lastname@example.org with "Request for California Privacy Information" in the subject line of the message. In response to such a request, we will provide information as required by the California law for the previous calendar year concerning such other businesses and the categories of personal information, if any, that we have shared with them.
Notification of Changes to Policy
Revised April 2014